Policies · Speed Dating

Law Enforcement Requests

The protocol that police, courts and other public authorities follow to contact Speed Dating, and how we verify, process and answer their requests.

Last updated: 12 November 2026

1 Scope and who we are

Speed Dating is operated by Evolution Service EOOD, 9022 Bulgaria Varna, ul. Sabi Velkov 52, vh. 3, ap. 46. We are established in the European Union (Bulgaria) and handle requests under Bulgarian law and applicable EU law.
This protocol applies to requests from police, prosecutors, courts and other competent public authorities for information about a member, for the preservation or removal of content, or for help in an investigation. Complaints from members and the public follow our Complaints Policy instead.

All requests go to one designated channel: e-mail to [email protected] with the subject "Law enforcement request". Requests are handled by the operator's management and moderation team, not by general customer support.
Send the request from an official government, police or court e-mail address, in English or Bulgarian. We do not act on requests received through social media, chat, phone or the in-app report function. If you cannot use e-mail, write to the company address above.

The request must be on official letterhead or an equivalent official form, signed by the competent officer, and state: the requesting authority and a named contact person with an official e-mail address and phone number; the legal basis (statute, court order or warrant); the account concerned (profile link, user ID, username or registered e-mail address); the exact data requested and the relevant time period; and, where relevant, the investigation or case reference.
Incomplete requests, requests that are too broad and requests without a valid legal basis are returned for clarification. We do not respond to informal requests or requests for data in bulk.

Step 1 - Receive and log: every request is recorded with the date, the authority, the account and the data asked for.
Step 2 - Verify: we confirm that the sender is a real authority (we call back on an officially published number or reply only to an official address) and that the legal basis is valid and binding on us.
Step 3 - Review: management reviews the scope and, where needed, takes legal advice. We disclose only what the law and the request require, and no more.
Step 4 - Respond: data is sent in a protected format to the official address of the authority, together with a short description of what was and was not provided.
Step 5 - Record: the decision, the data released and the date are kept in our request log.

We acknowledge a valid request within 3 business days and normally respond within 30 days of receiving all the information we need.
Emergency requests (see below) are reviewed as a priority, normally within 24 hours of receipt.

Subject to valid legal process we can provide basic account information (profile data, registered e-mail address, registration and login times, IP addresses held in our logs) and, where the law requires it, the content of communications.
We do not hand over data on request alone, we do not provide data in bulk, and we do not provide data that we do not hold. Requests from authorities outside the European Union should come through the competent Bulgarian authorities or the applicable mutual legal assistance or international cooperation channel.

If someone is in imminent danger of death or serious harm, mark the e-mail "URGENT - emergency request", describe the danger and give an official contact we can reach. We may disclose limited information needed to prevent the harm, as the law allows.
We report apparent child sexual abuse material and exploitation to the National Center for Missing & Exploited Children (NCMEC) and to the competent national authorities, we preserve the relevant information, and we cooperate with the investigation. See also our Child Safety Standards and Anti-Trafficking policy.

On a valid request we can preserve the data of a specific account for up to 90 days while formal legal process is obtained; the period can be extended once on a further request. Where the law or a lawful order requires it, we also remove or restrict the content or account concerned.
Unless the law or the authority's lawful order prohibits it, or notification would endanger a person or the investigation, we may inform the member concerned about the request.

We keep a log of requests, our decisions and the data released, and make it available to the competent authorities and, on request, to our payment partners.
Reports from members and third parties about abuse, scams or illegal content go through the Report function or [email protected] and are described in our Acceptable Use Policy. Copyright notices follow our DMCA policy.