Event support lane

Support for events, fast matches and billing

Tell us whether the issue happened before an event, during a round or after a match moved to chat.

⏱️Event timeline mattersRound timing, match timing and checkout host help support diagnose speed-dating issues faster.

Support access

Log in to view your support options. Public contact is still available for general questions.

Sign in Public contact form

What we handle

PayPal payments, failed captures, refunds and membership activation.
Plan limits, badges, boosts and Premium/VIP access.
Bugs, broken pages, upload problems and account issues.
Profile/photo review questions and account visibility issues.

Event support checklist

Event or round context
Match/chat context
Payment ID if checkout is involved

Safety issues

Abuse, scams and harassment should use the report flow so moderators can review evidence quickly.